Comprehensive International Relocation Services

Five Star Service in International Moving

Travelers, especially business travelers, understand the difference between a place to stay and a fine hotel. With one you get a room for the night, with the other you receive service above and beyond the call of duty. From the very moment of arrival your needs are anticipated and met. Excellence is achieved with an apparent effortlessness, relieving you of worry and stress. These establishments make you feel as if you are the only customer, freeing you to focus your energies on the business or pleasure at hand, and to sleep tight.

And so it is with international movers. Sterling International knows that transporting your belongings is but one part of a successful international moving experience. Like the finest five-star hotels, Sterling is dedicated to meeting every challenge, to making extraordinary service routine, and to making your experience as worry-and stress-free as it can possibly be.

An Industry First:

The Sterling Quality Assurance Program

From the moment you contact Sterling International to the arrival of your goods and beyond, five-star excellence is the ideal that everyone at Sterling strives to provide. Unlike hotels, however, international moving companies are not systematically evaluated by any independent entities. Until now, that is. Sterling International has initiated the Sterling Quality Assurance Program. Under this groundbreaking program, an independent firm has been retained to interview customers after reaching their destination, asking them to candidly evaluate the quality of service they received and to rate their level of satisfaction. Using this feedback, Sterling International constantly strives to maintain the best service in the business, and to continually raise the bar in terms of performance and customer satisfaction.

Always responsive, Always Innovating

At Sterling International, each customers comfort and peace of mind is a top or priority. That means everyone at Sterling goes the extra mile to explain the process, answer questions, and meet every customer need every step of the way. And we are always looking for new ways to be even more responsive. Through the Sterling Tracking System for example, a customer can use the World Wide Web to check the status of a shipment with the click of a mouse, 24 hours a day. In addition, the Sterling website is chock full of helpful information about all aspects of the process-from how to prepare, to the customs process, to tips for acclimating to a new environment.

One Company, A World of Services

When you work with Sterling International you gain the benefit of more than 30 years of experience in the international moving and forwarding business. You get unsurpassed savvy and expertise from the entire Sterling team, each of whom is RIM certified and dedicated to treating your move and your shipment as if it were his or her own. And, Sterling has carefully cultivated strong and wide-ranging relationships with agents and other service providers around the world. Each of these partners shares the Sterling philosophy and commitment to service excellence. Each of them is RIM certified wherever possible. All of which means you can go to one company--Sterling International--for any and all of your needs, from basic freight forwarding to complete corporate programs and full relocation services, and everything in between. You get the power of a worldwide network of first-class service providers but you retain the benefits of one-company responsibility. You deal only with your Sterling representative, who will coordinate everything from start to finish, communicating with you throughout the process until your move is complete and you are totally satisfied.

RIM Certification

The American Moving and Storage Association sets and manages the moving standards for all American movers. They have also developed the worlds most comprehensive program, setting the standards for international moving. In order to become a certified Registered International Mover (RIM), a moving company must go through a rigorous training program and testing. This includes all those involved in the international moving process from sales people to coordinators. It includes packers, craters, loaders and all the people in the office. RIM Certification means that the holder is knowledgeable about all  aspects of international moving. In order to maintain its RIM certification, a mover must maintain its quality service to the international moving community and is audited on a fixed schedule. See AMSA/Rim  for more detailed information on this elite program.

The Best Value in International Moving

If the notion of five-star service from an international mover sounds appealing but you are concerned about five-star prices, rest easy. Whether its an individual move or a customized corporate program, competitive pricing is part of the Sterling service equation. Contact Sterling International and you will soon learn that excellence need not be a luxury. In fact, because of the spirit, attitude, and commitment of our people, excellence is simply business as usual. So be good to yourself. Choose the best. Go with Sterling.

To learn more about how we can assist you with all of your moving needs, send us e-mail, or jump to our moving services page.

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© 2003 Sterling International/A. Arnold World Class Relocation

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